Sales Terms and Conditions

  • Additional Fees and Legal Costs

    Analysis Requests

    Before performing any work, Pace Analytical Life Sciences, LLC (PLS) reviews client’s analysis request document(s) and the completed [, ], which outlines the scope and timing of the work to be performed. If such request is unclear or if the Form is incomplete, PLS consults with the client before proceeding. In all situations, the customer delivers to PLS a commercially acceptable purchase order, executed by an authorized customer representative, prior to PLS initiating the requested services.

    Turnaround Time

    Standard analysis service is provided in approximately 14 calendar days from the date of sample receipt. Deliveries are accepted from 8:00 a.m. to 4:30 p.m. Samples received prior to 3:00 p.m. are processed that day, samples received after 3:00 p.m. are processed the next business day. Turnaround time less than standard is available per client request, subject to negotiation and Rush Service conditions. Analysis completion time varies with the sample type, handling requirements and the tests requested.

    RUSH Service

    A Rush service charge is added to the standard price when a rush analysis is requested. Rush days are counted in calendar days unless otherwise noted in the quote. A rush charge day begins no later than 10:00 a.m., otherwise 8:00 a.m. the following morning. Rush charges range from 100-200% of the standard analysis cost depending on the analysis and the turn around time required. Call ahead for availability and pricing of rush service.

    Repeat Analysis

    If a client requests a repeat analysis and the results confirm the original analysis, the client is charged for the repeat analysis. If the original results are not confirmed (most microbiology laboratory results excluded), the client is not charged for the additional work.

    Reports

    All reports are issued in a clear and concise Analysis Report. The standard Analysis Report is a paper document and is delivered to customers primary business address, unless directed otherwise. Alternative delivery methods, such as fax/data CDs, can be arranged. Custom reports, can be generated to meet client needs, these reports may incur an additional charge contact Customer Service for additional information. Client must specify non-standard delivery method prior to analysis completion. There is an additional $50 charge for ordering a raw data package. Such requests must be made during initial order process and reflected on client’s purchase order.

    Records

    All records and supporting documentation remain the property of PLS and are retained for a period of five (5) years after the work has been completed. After this period, documents and computer based files may be destroyed. However, alternative retention arrangements can be made by the client at client expense. An exception to this policy is for RiboPrinter-generated, client library records, which are not destroyed.

    Sample and Culture Retention Periods

    Unless prior arrangements are made, any portion of samples not used for analysis is held for a maximum of 60 days after delivery of analysis results. However, cultures are retained for one week after the Report has been delivered. Thereafter, both samples and cultures are disposed of in an appropriate manner.

    Any samples found to be or suspected of being hazardous are returned to the client at the client’s expense. Alternatively PLS may arrange disposal of suspected hazardous samples per client’s request and service fee agreement. The client retains ownership of all samples submitted to PLS for analysis, storage and/or disposal.

    Prices and Discounts

    Current test prices are communicated to the client via quotes. Quotes are valid for the period stated on the quote and are null and void after said period. If no period is stated, such quotes expire 30 days after document date. Current test prices are subject to change without notice. Unless specifically agreed to otherwise, the minimum laboratory service fee is $100. Some methodologies may require an initial method setup charge, regardless of the number of samples.

    Volume discounts may be offered based upon a guaranteed work level. This may be structured on a project by project, or an annual contract basis. All discounts are contingent on meeting agreed upon payment terms and conditions. PLS reserves the right to suspend discounts due to late client payments.

    Project Cancellations

    A $100 cancellation fee, per order, is assessed when client cancels services and/or testing for received, but not yet processed samples. All preparatory work that has been completed up to the cancellation point is also invoiced to the client plus all costs associated with procurement of client- specific materials.

    Payment Terms

    Payment terms are cash on delivery for all new clients except those who have been granted trade credit by PLS. Upon trade credit approval, PLS’s standard payment terms are net 10 days with no prompt pay discounts allowed. A 1% per month or 12% per annum interest charge is added to all unpaid balances. There is a $25 charge for returned checks.

    Confidentiality

    PLS maintains strict confidentiality of all client information. Testing results or other information regarding client work is not released to any party other than the client, unless the client requests – in writing – information be provided to a third party or unless disclosure by PLS is required by law. For example, but is not limited to, disclosure to the FDA. Formal confidentiality agreements will be executed upon client request.

    Warranty and Limits of Liability

    PLS’s warranty is limited to the accuracy of analyses of samples as received. PLS assumes no responsibility for the purposes for which the client uses the test results, nor liability for any other warranties, expressed or implied, including warranties of fitness for a particular purpose or for merchantability made by the client. These terms supercede any conflicting terms and conditions stated on any purchase order, or other order of work submitted by the client.

    Additional Fees and Legal Costs

    By submitting samples for analysis, the client agrees that our analysis fees do not include the cost of any additional or incidental services that may be associated with such samples or the analytical results thereof. Additional or incidental services include, but are not limited to, any interpretation of results provided to the client, participation in any legal proceedings (including records retrieval and document reproduction), attorney’s fees, PLS employee depositions and/or court testimony. Costs associated with all such additional efforts are billed to, and paid by, the client.

Proven. Proactive. Professional.